Out of This World Changes are Coming! 

-A total systems upgrade is heading your way June 2024 -

 

Important Dates and Changes to prepare for! 

Please mark your calendars, Saturday, June 1st through Monday, June 3rd, 2024.

Many Pinal County FCU products and services will not be available on the following dates during the system upgrade:
  • Credit Union Lobbies and Drive Thru – Closed.
  • E-Services such as Online and Mobile Banking – Will be Unavailable Starting May 31st.
    • Online Bill Pay will be Unavailable starting May 24th. 
      • All payments scheduled prior to 05/24/2024 will continue to process. 
    • All Zelle access will be taken down at noon on the 24th
      • No new enrollments beginning 5/24
      • Desktop access will be removed 05/24 along with Bill Pay
      • App access will continue to be available until 05/31
    • Login to Online Banking and download your eStatements and account history prior to May 31st.
    • Quicken and Quickbooks users, make sure you download your transactions by May 31st
  • Debit and Credit Card Network - Access Limited. Balances Unavailable. Card Limits will be Modified.  
    • Limited funds will be available using your debit card starting May 31st
    • Limited cash available using your Pinal County FCU Debit Card in all ATMs, including all Pinal County FCU ATMs.
    • Please plan ahead to have sufficient cash on hand.
    • Have back-up forms of payment available from the evening of May 31st until June 3, 2024
  • No access to Shared Branching
    • Please plan ahead to have sufficient cash on hand.
  • You will have NO access to your accounts during the System Upgrade Weekend.

Once we go live: 

  • Audio Access/Phone Banking will change.
    • The New Phone Banking system defaults to Touch Tone - Dial 8* to switch to Speech Recognition.
    • HOW TO USE TELEPHONE BANKING
      • Dial: 520-868-1313

      • Follow the menu prompts

      • Enter your account number and PIN

      • The first time you call in you will be required to verify your identity by entering your account number, followed by your Social Security number. This is the only time you will be asked to enter your Social Security Number. You will then be prompted to create a (or use your current) Personal Identification Number (PIN). For account transactions and inquiries (balances, interest, etc.) you’ll always be asked to enter your account number and PIN.

  • New Logon/password will be required for MyOnline Banking
    • Check back soon for more information. To watch a video on the enrollment process, click here
  • New Mobile app, PCFCU MyMobile Banking app will need to be downloaded. 
    • Check back soon for more information. 

CORE Conversion

 

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