Important ATM Information
Where possible, use ATMs with which you are most familiar. Choose well lit, well-placed ATMs where you feel comfortable.
Scan the whole ATM area before you approach it. Avoid using the ATM if there are any suspicious looking individuals around or if it looks isolated or unsafe.
Avoid opening your purse, bag or wallet at the ATM. Have your card ready in your hand before you approach the ATM.
If the ATM appears to have any attachments to the card slot or key pad, do not use it. Check for unusual instructions on the display screen and for suspicious blank screens. If you suspect that the ATM has been interfered with, proceed to another ATM and inform the bank.
Avoid ATMs which have messages or signs fixed to them indicating that the screen directions have been changed, especially if the message is posted over the card reader.
Be especially cautious when strangers offer to help you at an ATM, even if your card is stuck or you are experiencing difficulty with the transaction. You should not allow anyone to distract you while you are at the ATM.
Be on the look out for individuals who might be watching you enter your PIN.
Stand close to the ATM and shield the keypad with your hand when keying in your PIN.
Follow instructions on the display screen, do not key in your PIN until the ATM requests you to do so.
If you feel the ATM is not working normally, press the cancel key and withdraw your card, proceed to another ATM, report the matter to the financial institution.
Never force your card into the card slot.
Keep your printed transaction record so that you can compare your ATM receipts to your monthly statement.
If your card gets jammed, retained or lost, or if you are interfered with at an ATM, report this immediately to the financial institution and or police.
Do not be in a hurry during the transaction, and carefully secure your card and cash in your wallet, handbag or pocket before leaving the ATM.
Memorize your PIN (never carry it with your card) NEVER disclose your PIN to anyone.
Do not use obvious and guessable numbers for your PIN like your date of birth.
Change your PIN periodically, and if you think it may have been compromised, change it immediately.
Regularly check your account balance and bank statements and report any discrepancies to your bank immediately.Go to main navigation